Accounts and Data Storage
First, you should consider whether creating an account on the website requires the user to upload information. This can be personal information, such as their name, email address, age, or mailing address. Next, you should consider whether the user is permitted (or encouraged) to upload other data, such as photos, videos, written content, or electronic files.
Having confirmed that your website allows users to upload files and data, you should consider who owns that content and who has rights over it. In most cases, it is beneficial for the company that controls the website to also have some control over user content. For example, a photo-sharing website will likely retain the right to share users' photos for promotional purposes. However, a site that collects highly sensitive information (like health data) will likely be prohibited from sharing the content of users' accounts for any reason whatsoever.
It is now almost universally accepted that websites will use a third-party payment processor for all payments. These third-party processors specialize in securely handling payments. It is now very uncommon, and unsafe, for companies to process and store credit card information themselves.
If you have a mobile application, you may accept in-app payments. For example, this is common through the Apple App Store and the Google Play Store.
Refunds can be a source of contention between retailers and their customers. But refund policies are not exclusively for companies that sell goods through an e-store. Any company accepting payments online should consider whether a refund policy is required, and that policy should be prominently posted on the website. Any customer with a concern can then be directed to the refund policy before requesting a refund from the company.
Traditionally, when a legal dispute arises between two parties and they cannot resolve it among themselves, a lawsuit will be started in the courts. While the courts are free to use (apart from lawyer fees), they are not always the best way to resolve disputes. The courts can be slow, complex, and the entire dispute will be available to the public.
Sometimes companies prefer to resolve disputes through arbitration rather than going to court. Arbitration is just like a court, but the parties will hire an independent arbitrator to resolve the dispute. The process is more flexible and can be tailored to the needs of the parties. Because the parties control the process, arbitration can be cheaper and quicker than going to court. Also, arbitration takes place in private, instead of a public courtroom. So the details of the dispute will not be known to the public. This can prevent a dispute from leading to negative PR.
A class action lawsuit involves a group of people coming together to sue a company for the same reason. This saves the cost and time of each person hiring their own lawyers and starting individual lawsuits. However, for companies, class actions can be a nightmare, as the group of plaintiffs can be large, and in some cases can include all of a company's customers.